FAQs - Molly My Mag

faqs

 
 

 

Magazine

1When do issues come out?
Our summer issue is on stands from June to September and winter is on stands from December to March.
2Where can I find My Mag on stands?
My Mag is available on stands nationwide from grocery chains to bookstores. Locations vary by state. We recommend starting at the nearest Barnes and Noble. Also, feel free to reach out to our team at info@mollymy.com, include your zip code, and we can help you find a retailer that sells My Mag in your area.
3When are your subscription deadlines? By issue? Or yearly?
My Mag’s mailing list is finalized about one month before you see the issue on stands. If you’re interested in the summer issue, please subscribe by May 1, and for winter by November 1. Our team doesn’t control these deadlines, and if you have a last minute problem while ordering please let us know ASAP. If you subscribe for a full year, expect the two calendar issues matching your order cut-off dates. For summer and winter in the same calendar year, subscribe by May 1. And earlier orders are always appreciated!
4How do I resubscribe?
You’ve come to the right place! Resubscribe on our website and hit the auto-resubscribe button to stay up to date on future issues.
5What should I do about my subscription if I move?
How exciting! Log into your account here and you can update your address. Remember that we need final addresses about a month before you’ll get the magazine, so if you’re moving at a time close to this, please contact info@mollymy.com and we can update if it’s not too late.
6How do I know if my subscription is still active? I can’t remember if I’ve already purchased or renewed.
With our new My Account system, you can log in here and see if your subscription is still active. It’s easy to check if you’ve already purchased or renewed. Alternatively, use the search bar in your inbox to look for a confirmation email from My Mag. Remember that subscriptions are annual so from your date of purchase you should receive the two magazines for the year corresponding to order date. If you’re still not sure, reach out to our team at info@mollymy.com and we can confirm your order and subscription expiration.
7I haven’t received the new issue, but I know I’m subscribed and have seen the magazine in stores. Where’s my copy?
We’re sorry to hear that your issue isn’t there yet. All subscriptions have been mailed and if you see My Mag on stands, yours is out for delivery. Sometimes the postal service takes longer than other times, especially around busy holiday seasons. Wait a little longer, but don’t hesitate to reach out to our team at info@mollymy.com with additional questions.
8How long will it take until I receive my subscription?
Domestic mailing (United States) can take up to six weeks and international mailing may be 2-5 months. Many subscribers will receive within the first two weeks of June and December, respectively. For immediate content, check out our website articles or consider ordering My Mag on Kindle through amazon.com.
9I received a magazine but believe my subscription expired, what do I do?
Lucky day! Our mistake! It’s rare that we have missent magazines. Likely, your name will be removed after that issue, but feel free to resubscribe and/or let us know at info@mollymy.com.
10I’m a subscriber from before the new website. How do I create an account? What should I do if I have questions about my subscription and do not have an account yet?
Thanks for sticking with us! And good catch! Yes, the My Account feature is new and if you have ordered from us before May 2020, you will not have an account until you set one up. You can create an account at any time here, but your subscription details will only be visible once you purchase a subscription through the new site. If you are part of our in-between group, to update your address, check subscription details, or with any other questions, please reach out to info@mollymy.com and we will be happy to help! From your next renewal on, your account portal will be available with subscription info.
11I love My Mag and want to share it with a friend! Can I deliver to a different place than my billing address?
Yes! You can send My Mag to everyone you know! When you check out in our online store, you’ll be asked to enter both billing and shipping addresses. Be sure to check the box “This is a gift” and enter your giftee's email address. We’ll let them know My Mag is on its way! And if you forget to change the shipping address for your friend, as long as you realize before our mailing deadlines, just email info@mollymy.com and our team will correct it.
12I’m interested in contributing to My Mag! Who should I contact? What should I do?
It makes us happy to know that you want to share with the community! We’re a network of creators and would love to hear what you’re thinking. For single contributions or features, please send your ideas to editorialasst@mollymy.com and we will reach out if there’s a fit. Specify print or digital, if you have a preference. Also, if you’re providing expert opinions, we would like a short summary of your qualifications. If you’re interested in interning or working for My Mag, please send resumes to Molly at molly@mollymy.com and we’ll be in touch.
13I saw the “Pursuing Passions” section in the magazine and want to nominate someone. How do I do this?
Great! We can’t wait to learn about them. Send nominations with relevant biography, social media, websites, and related content to editorialasst@mollymy.com and we will reach out if there’s a fit.
14I’m an advertiser or marketer and would love to partner with Molly My and My Mag. Who do I contact?
From advertising features in print to social collaborations, Molly loves to work brands and collaborators and My Mag offers a fun and dynamic platform. Please email Molly at molly@mollymy.com and we’ll follow up shortly.
 

 

E-commerce

1How do I make a purchase?
Visit our website at any time, browse as much as you like, and make your selections. Then, you can follow the on-screen directions to complete your order. You'll receive instant order acknowledgment via e-mail.
2What are my payment options?
We accept all usual payment card brands: MasterCard, Visa, Discover, American Express, as well as PayPal and AmazonPay.
3Do I have the option to cancel my order?
Unfortunately, we cannot. Once you have placed your order the shipping process has begun. Once you have received your items if you still do not wish to keep them, you may start our return in accordance with our Returns Policy.
4Why was my order cancelled?
On occasion, we receive a high volume of traffic and stock may sell out before our website has been updated. If this happens, we’ll have to, we’ll have to cancel your order if this is the case. You will be notified immediately, and we’ll begin the refund process. Refund will reflect between 3-5 business days.
5Why am I being charged sales tax?
Depending on your shipping address, different state and local government tax laws will apply. We follow the laws of each state and if applicable, will calculate the tax rate relevant to your shipping destination.
6How do I track my order?
Just email us for an updated status of your shipment and we’ll let you know.
7What are the shipping charges?
Ground shipping is FREE on all orders in most U.S. states (see below). We do not pay for return shipping, which is solely your responsibility. Alaska, Hawaii and Puerto Rico: Shipping is available for a specified rate that will be disclosed at checkout when you select a shipping address in Alaska, Hawaii, or Puerto Rico.
8Where do you ship? Internationally? (Outside the U.S.)
We ship within the U.S. In addition, Alaska, Hawaii, and Puerto Rico, are in range but we charge shipping to those addresses. We do not ship internationally yet, but might consider in the future
9How long will it take to receive my order?
Orders are processed twice per week, beginning on Tuesdays and Fridays, except major holidays, where processing times may take longer.
10Do you offer next day or two-day shipping?
We offer standard USPS ground shipping only.
11What if there's a shipment problem or delay?
We’ll do our best to advise you of a problem or delay that has been communicated to us by USPS and assist you in obtaining updates.
12My shipment was lost or stolen.
We are not responsible for lost or stolen shipments. You will be responsible for filing a claim with USPS. Once your claim has been filed please contact us directly at terms@mollymy.com so that we are aware of your claim. We take no responsibility for any error, omission, or loss or damage to your shipment while in care, custody, or control of USPS.
13What can I return?
Sales of printed or digital magazines, editions, and/or publications (“Issues”) are final and cannot be returned. Other than Issues, some items you purchase can be returned. Please read more on our Return Policy.
14Where do I ship my returns?
We will provide you with the return address once we’ve approved your return.
15Do you offer exchanges?
Sometimes you change your mind, or love what you purchased but it just doesn’t fit. Please email us at returns@mollymy.com and we can proceed with your exchange within two weeks (14 days) of receipt.
16What can I exchange?
We will exchange items of the same kind in a different color or size. We cannot accept changes for items that are of a different style or different value.
17Why was my exchange rejected?
Exchanges will be rejected if they are not the same item that was originally purchased or if the color or size is not in stock. If you need any additional assistance you can always email us at returns@mollymy.com
18Are there product warranties?
We are proud what we sell, and hope you enjoy your purchases. However, we cannot make any representation or warranty on behalf of the products manufactured by others as to the durability of the item(s) and what constitutes normal wear and tear versus damaged goods. If you've made a purchase through our website and damages occur to your item(s), we will try to replace your item(s), depending on available inventory. However, if an item is sold out, we will can only offer a store credit. We cannot provide a refund for all items. Please contact us at terms@mollymy.com for any issues.
19Do you offer price adjustments?
We will grant a one-time price adjustment on full-price items within 7 days of the order date. Please contact us at terms@mollymy.com. Price adjustments cannot be honored during sales or be combined with any existing offers on the order.