FAQs - Molly My Mag

faqs

 
 

 

Magazine

1When do issues come out?
Our summer issue is on stands from June to September and winter is on stands from December to March.
2Where can I find My Mag on stands?
My Mag is available at grocery chains, bookstores, boutiques, and newsstands across the U.S.. We recommend starting at the nearest Barnes and Noble. Locations vary by state. Use our Find My Mag tool to find a store nearest to you, or reach out to our team at info@mollymy.com with your zip code and we can help you find a retailer that sells My Mag in your area.
3When are your subscription deadlines? By issue? Or yearly?
My Mag’s mailing list is finalized about one month before you see the issue on stands. To begin your subscription with the summer issue, subscribe by May 1. You will receive summer and winter in the same calendar year. To begin your subscription with the winter issue, subscribe by November 1. You will receive this year's winter issue and next year's summer. Our team doesn’t control these deadlines, and if you have any problems while ordering please let us know ASAP.
4How do I resubscribe?
There’s an auto-resubscribe button on our website to keep you up to date with future issues. Look in your account to review your subscription and mailing information
5What should I do about my subscription if I move?
How exciting! Update your address by logging into your account. Our mailing list is final about a month before issue release, so if you’re moving at a time close to this, please contact info@mollymy.com and we’ll do our best to assist.
6How do I know if my subscription is still active? I can’t remember if I’ve already purchased or renewed.
Log into your How exciting! Update your address by logging into your account. Our mailing list is final about a month before issue release, so if you’re moving at a time close to this, please contact info@mollymy.com and we’ll do our best to assist. to check your subscription status and to see if it's still active. Alternatively, use the search bar in your inbox to look for a confirmation email from My Mag. Remember that subscriptions are annual so from your date of purchase you should receive two magazines corresponding to the year after your order date. If you’re still not sure, reach out to our team at info@mollymy.com and we can confirm your order and subscription expiration.
7I haven’t received the new issue, but I know I’m subscribed and have seen the magazine in stores. Where’s my copy?
We’re sorry to hear that your issue isn’t there yet. All subscriptions have been mailed and if you see My Mag on stands, yours is out for delivery. Some postal service offices take longer than others, especially around busy holiday seasons. Don’t hesitate to reach out to our team at info@mollymy.com with additional questions.
8How long will it take until I receive my subscription?
Your subscription issues reflect order date and are mailed at two standard times, not immediately. Many subscribers will receive the summer issue within the first two weeks of June and winter of December, respectively. At most, domestic mailing (U.S.) can take up to six weeks. International mailing may take 2 months. For immediate content, check out our website articles.
9I received a magazine but believe my subscription expired, what do I do?
Lucky day! Enjoy the issue on us. Likely, your name will be removed from our list after that issue, but feel free to resubscribe and/or let us know at info@mollymy.com.
10I’m a subscriber from before the new website. How do I create an account? What should I do if I have questions about my subscription and do not have an account yet?
Thanks for sticking with us! If you ordered from us before May 2020, you will not have an account until you set one up. You can create an account at any time, but your subscription details will only be visible once you purchase a subscription through the new site. If you are part of our in-between group, to update your address, check subscription details, or with any other questions, please reach out to info@mollymy.com and we will be happy to help! From your next renewal on, your account portal will be available with subscription info.
11I love My Mag and want to share it with a friend! Can I deliver to a different place than my billing address?
Yes! You can send My Mag to everyone you know! When you check out in our online store, you’ll be asked to enter both billing and shipping addresses. Be sure to check the box “This is a gift” and enter your giftee's email address. We’ll let them know My Mag is on its way! If you forget to change the shipping address for your friend, as long as you realize before our mailing deadlines, email info@mollymy.com and our team will correct it.
12I’m interested in contributing to My Mag! Who should I contact? What should I do?
It makes us happy to know that you want to share with the community! We’d love to hear from you. For single contributions or features, please send ideas to editorialasst@mollymy.com and we’ll reach out if there’s a fit. Specify print or digital, if you have a preference. If you’re providing professional advice or opinions, we’d like a short summary of your qualifications. If you’re interested in interning or working for My Mag, please send resumes to Molly at molly@mollymy.com.
13I saw the “Pursuing Passions” section in the magazine and want to nominate someone. How do I do this?
Include your nominee’s biography, social media handles, websites, and related content to editorialasst@mollymy.com. We will reach out if there’s a fit.
14I’m an advertiser or marketer and would love to partner with Molly My and My Mag. Who do I contact?
My Mag offers a fun and dynamic platform for advertising features in print and social collaborations. Molly loves to work with brands and collaborators. Please email her at molly@mollymy.com and we’ll follow up shortly.
 

 

E-commerce

1How do I make a purchase?
Browse our website as much as you like and make your selections. Items will be added to your shopping bag when you select. Click this icon in the top right corner of your screen and follow on-screen directions to complete your order. You'll receive instant order acknowledgment via e-mail.
2What are my payment options?
We accept all usual payment card brands: MasterCard, Visa, Discover, American Express, as well as PayPal and Amazon Pay.
3Do I have the option to cancel my order?
Magazine subscriptions may be canceled if cancellation is placed well in advance of mailing. Please contact info@mollymy.com to do so. Unfortunately, we’re unable to cancel product orders of merchandise items placed through our website. Once you have placed your order, the shipping process has begun.
4Why was my order cancelled?
On occasion, we receive a high volume of traffic and stock may sell out before our website has been updated. If this happens, we’ll have to cancel your order. You’ll be notified immediately, and we’ll begin the refund process. Refunds will reflect between 3-5 business days.
5Why am I being charged sales tax?
Depending on your shipping address, different state and local government tax laws will apply. We follow the laws of each state and if applicable, will calculate the tax rate relevant to your shipping destination.
6How do I track my order?
Email us for an updated status of your shipment and we’ll let you know.
7What are the shipping charges?
Ground shipping is FREE on all orders in most of the U.S. (see below). We do not pay for return shipping, which is solely your responsibility. Alaska, Hawaii, and Puerto Rico: Shipping is available for a specified rate that will be disclosed at checkout when you select a shipping address in Alaska, Hawaii, or Puerto Rico.
8Where do you ship? Internationally? (Outside the U.S.)
We ship within the U.S. Alaska, Hawaii, and Puerto Rico are in range, but we do charge shipping to those addresses. We only ship magazines internationally but no other products from the store. Check with our team for international requests, this may be added in the future.
9How long will it take to receive my order?
Orders are processed twice per week, on Tuesdays and Fridays, excluding holidays. If placed at a holiday time, processing may be delayed.
10Do you offer next day or two-day shipping?
We offer standard USPS ground shipping only.
11What if there's a shipment problem or delay?
We’ll do our best to advise you of a problem or delay that has been communicated to us by USPS and assist you in obtaining updates.
12My shipment was lost or stolen.
We are not responsible for lost or stolen shipments. You will be responsible for filing a claim with USPS. Once your claim has been filed please contact us directly at info@mollymy.com so that we are aware of your claim. We take no responsibility for any error, omission, or loss or damage to your shipment while in care, custody, or control of USPS.
13What can I return?
Sales of printed or digital magazines, editions, and/or publications (“Issues”) are final and cannot be returned. Other than Issues, some items you purchase can be returned. Please read more on our Return Policy.
14Where do I ship my returns?
We will provide you with the return address once we’ve approved your return.
15Do you offer exchanges?
Sometimes you change your mind, or love what you purchased but it just doesn’t fit. Please email us at info@mollymy.com and we can proceed with your exchange within two weeks (14 days) of receipt.
16What can I exchange?
We will exchange items of the same kind in a different color or size. We cannot accept changes for items that are of a different style or different value.
17Why was my exchange rejected?
Exchanges will be rejected if they are not the same item that was originally purchased or if the color or size is not in stock. If you need any additional assistance you can always email us at info@mollymy.com
18Are there product warranties?
We are proud of what we sell and hope you enjoy your purchases. However, we cannot make any representation or warranty on behalf of the products manufactured by others as to the durability of the item(s) and what constitutes normal wear and tear versus damaged goods. If you've made a purchase through our website and damages occur to your item(s), we will try to replace your item(s), depending on available inventory. However, if an item is sold out, we can only offer a store credit. We cannot provide a refund for all items. Please contact us at info@mollymy.com for any issues.
19Do you offer price adjustments?
We will grant a one-time price adjustment on full-price items within 7 days of the order date. Please contact us at info@mollymy.com. Price adjustments cannot be honored during sales or be combined with any existing offers on the order.